You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
At SH Store, we offer nationwide delivery across Pakistan, with most orders processed within 1-2 business days and delivered within 3-7 working days through trusted courier partners. No Shipping Charges. Once dispatched, you’ll receive tracking details via SMS or email. We accept returns within 14 days of delivery, provided items are unused, in original packaging. If you receive a defective, damaged, or incorrect item, contact our support within 48 hours for a prompt resolution. Refunds are issued within 7–10 business days after inspection, and return shipping costs are borne by the customer unless the fault is ours. For any concerns, reach out to our support team via email or phone during business hours.